No Upselling. No Lock-In. No Nonsense.
While most MSPs hide behind bundles and fees, we keep it simple — clear pricing, honest advice, and results you can measure.
Ad-Hoc / Hourly
Pay-as-you-go consulting for troubleshooting, reviews, and short-term guidance
- Architecture reviews and system audits
- Troubleshooting and incident response
- Second opinions on vendor proposals
- Technical guidance and mentoring
- Short-term project support
After-hours / urgent: $250/hour
Evenings, weekends, and same-day response
Invoiced on completion. No retainer required.
Managed Services
$2,500 /month + GST
Comprehensive retainers with 24/7 monitoring, patching, and priority support
- 24/7 monitoring of critical infrastructure
- Proactive patch management and updates
- Priority incident response
- Monthly security reviews
- Quarterly capacity planning
- Dedicated support portal
Pricing scales with endpoint count and infrastructure complexity.
Virtual CTO / CIO
$3,000 /month + GST
Strategic technology leadership without full-time executive overhead
- Strategic IT roadmap planning
- Vendor evaluation and procurement guidance
- Security and compliance assessments
- Budget planning and cost optimisation
- Team mentoring and capability building
- On-call advisory for key decisions
Quarterly planning sessions + on-call advisory.
All prices exclude GST (15%). GST-registered businesses can claim GST as an input tax credit.
Which pricing model is right for you?
Choose Hourly If You Need:
- One-off projects like migrations, audits, or implementations
- Ad-hoc troubleshooting or incident response
- Second opinions on vendor proposals or architecture
- Flexibility without monthly commitments
Example: You need a security audit completed in 2-3 weeks, with no ongoing support afterward.
Choose Retainer If You Need:
- Ongoing monitoring and proactive maintenance
- Predictable monthly costs instead of variable hourly bills
- Priority support with faster response times
- Strategic IT partnership instead of transactional support
Example: You manage 100+ endpoints and need 24/7 monitoring, monthly patching, and quarterly capacity reviews.
Not sure which is right for you?
Most clients start with a project (e.g., MDM implementation) and transition to a retainer once systems are operational. We'll help you determine the best fit during your strategy session.
Book a free 30-minute strategy session →No Surprises. Just Smart Planning.
Every project begins with a free strategy session to map your requirements and confirm where we can add value — before you commit to anything.
Apple MDM Implementation
Custom QuoteZero-touch deployment with ABM/ASM and Jamf Pro
Typical Scope
- ABM/ASM account setup
- Jamf Pro configuration
- Configuration profiles and policies
- Pilot deployment and testing
- User training and documentation
Identity Platform Migration
Custom QuoteUnified identity with SSO, MFA, and device posture
Typical Scope
- Cloud or open-source identity platform
- Directory federation (LDAP/SAML)
- SSO configuration for apps
- MFA enrollment and policies
- User migration and testing
Network & Wi-Fi Design
Custom QuoteEnterprise wireless with 802.1X and NAC
Typical Scope
- Site survey and capacity planning
- VLAN architecture and segmentation
- 802.1X authentication setup
- Network Access Control (NAC)
- Guest network isolation
Security Assessment
Custom QuoteComprehensive audit and remediation roadmap
Typical Scope
- Vulnerability scanning
- Compliance gap analysis
- Threat modeling
- Remediation prioritisation
- Executive summary and action plan
Enterprise & Complex Projects
Multi-site rollouts, large-scale migrations (500+ endpoints), custom integrations, and government/education compliance projects require discovery before pricing.
We start with a no-cost 30-minute strategy session to understand your needs, constraints, and success criteria. Then we provide a detailed scope document with transparent pricing, timeline, and deliverables.
- No cost for initial 30-minute strategy session
- Detailed scope document and architecture diagrams before quoting
- Transparent breakdown of costs, timeline, and risk factors
- Phased payment options and milestone-based invoicing available
Frequently Asked Questions
What's included in managed service retainers?
Retainers include 24/7 monitoring, proactive patching, priority support, monthly security reviews, quarterly capacity planning, and ongoing optimisation. The scope scales with your endpoint count and infrastructure complexity.
How do project quotes work?
Every project begins with a no-cost 30-minute strategy session. We'll discuss your goals, constraints, and current state. Then we provide a detailed scope document with transparent pricing, timeline, and deliverables before you commit.
Do you offer payment plans?
Yes. For larger projects, we offer phased payment aligned with milestones. Retainers are billed monthly. Ad-hoc work is invoiced on completion.
What if we need multiple services?
Most clients combine services—for example, an MDM implementation project followed by an ongoing retainer. We can bundle services and create custom packages that align with your roadmap and budget.
Are there any hidden fees?
No. All costs are disclosed upfront. If additional work is discovered during a project, we discuss it with you before proceeding. Third-party licensing (Apple, Jamf, etc.) is passed through at cost with no markup.
What size organisations do you work with?
We work with organisations from 20 to 500+ endpoints. Our retainer tiers scale based on your infrastructure size, and we can customize solutions for larger enterprises.
Start with Strategy, Not a Sales Pitch
Book your complimentary session to see if we're the right fit. You'll get clear advice, scoped deliverables, and transparent pricing before any commitment.